THE JUSTICE SOCIETY FAQS

• How do I sign up for the rewards program?+

  Signing up is easy! Simply create an account by visiting justicehair.com.au/pages/rewards and enter your name, email, and password. It's free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our new collections. If you currently have an account or email subscription with us - you've already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

• What are the advantages of becoming a rewards member? +

  Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
  
  You also earn points for just joining the program and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping, tailored hair tutorials, get early access to launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

• How do I redeem my points? +

  Exchanging your points for great rewards couldn't be easier! Simply visit the justicehair.com.au/pages/rewards to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

• How does points to dollars? +

  100 points = $1 dollar. Double points days, tier point entry, birthday offers, and more will help you move up the tiers quicker.

• Will I be able to use my points/rewards in-salon at Just Cuts? +

  No, Just Cuts salons have their own loyalty program that applies across all their salons. This means that you can enjoy the benefits of their loyalty program when you are at any Just Cuts location

• Can I return my order if I redeemed rewards points for a discount? +

  Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

• I earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward? +

  If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

• Why didn't I earn points on my purchase? +

  Double-check you were signed into your rewards account and didn't accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at orders@justicehair.com.au to help apply your points to your account. You also won't receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.